1. Introduction
1.1 Yoju Casino reserves the right to amend the terms and conditions at any time without prior notice. These become effective upon publication on this page and have no retroactive effect regarding bonuses and promotions. It is the responsibility of the user to read these terms and conditions and to refer to them regularly. Any deposit or play on Yoju Casino implies that any user of the platform accepts these terms.
2. Account
2.1 Opening an account is required in order to play for real money on Yoju Casino.
2.2 The minimum age required to create an account is 18 years.
2.3 Players residing in countries that are not available on the registration form may not create an account or play on Yoju Casino.
2.4 The Company allows only one (1) account per player, household, IP address, email address, phone number, or payment method (debit or credit cards). If our security system detects identical information across multiple accounts, this is considered "multi-accounting", which is strictly prohibited and, in such cases, all accounts may be immediately closed by the fraud department.
2.5 If multiple players wish to play at our casino from a shared network (dormitories, fraternities, etc.) or from the same household, we strongly recommend they contact our support team before creating multiple accounts to avoid unnecessary security procedures.
2.6 To open an account, the player will be prompted to complete a registration form and provide the following personal information: a "username", a "password", "Last Name", "First Name", "email", "phone number", "residential address", "gender", "date of birth" and the "currency". The name registered on the player's account must correspond to the player's legal name and identity.
2.7 It is the player's responsibility to ensure that they are the only person able to access their account by keeping their login details secure. We recommend that our users log out of their account at the end of each gaming session.
2.8 Players are advised to create a strong password containing upper and lower case letters, alphabetic characters, special characters and digits. The suggested minimum length is eight characters, including one uppercase letter, one digit and one symbol.
2.9 The Company reserves the right to prohibit the use of usernames and/or avatars it deems inappropriate, including those of a political, racist, pornographic, insulting or violent nature, or those that glorify terrorism, drugs and/or weapons. We also reserve the right to refuse to open an account at any time and for any reason.
2.9.1 Inactive Accounts:
2.9.1.1 An account with no recorded activity for at least 6 months will be considered inactive.
2.9.1.2 We reserve the right to apply an account management fee of INR 500 per month on any inactive account with a positive balance. In such cases, these fees will be deducted from the active cash balance until the account becomes active again and/or until the active balance is zero.
2.9.1.3 Once the balance is zero, no further inactivity fees will be applied by the Company.
2.9.1.4 Players have the option to recover remaining funds in their inactive accounts by logging into their personal area and submitting a withdrawal request.
2.9.1.5 In cases of blocked and/or excluded accounts, players must contact customer support to recover these dormant funds.
3. Verifications
3.1 All accounts must be verified for age verification, fraud prevention, withdrawal processing, promotional restrictions, account closures, etc.
3.2 Any withdrawal request requires prior account verification. The required documents are as follows:
- A valid form of identification (passport, driving licence or national identity card).
- Proof of address not older than 3 months in PDF format showing the customer’s full name and address. Accepted proofs of address include bank statements, payslips, water, gas or electricity bills, as well as fixed-line/Internet phone bills.
- Any official document issued by the user’s bank displaying the account number and IFSC code.
If you are unable to provide one of these supporting documents, you must inform customer support.
3.3 All Yoju Casino accounts may be subject to a general or specific verification regarding the player’s age, identity, payment methods and compliance with our terms of use. If the player does not comply with the required deadlines to verify their account, Yoju Casino reserves the right to temporarily suspend access to games.
3.4 If you wish to verify your account prior to any withdrawal request, you must contact our live support. Documents can be sent by email to [email protected] or via the live chat.
3.5 Once you receive an email from our KYC team (Know Your Customer), be sure to upload all requested documents within the allotted timeframe following the instructions. Each link allows the upload of a single document.
3.6 The information on the submitted documents must match the information provided by the player when creating their Yoju Casino account. The player agrees to inform customer support of any change of circumstances in order to keep their account up to date and verified by providing supporting documents.
3.7 The player must ensure they submit a complete file containing authentic, legible and good quality documents so that processing times can be respected.
3.8 The processing time for account verification is 1 (one) business day once all necessary supporting documents have been received. However, this timeframe may be affected by extraordinary and unusual circumstances.
4. Deposits
4.1 The minimum deposit amount is 10 INR and the maximum amount is 1000 INR.
4.2 When making a deposit, the player authorises Yoju Casino to use Electronic Service Providers (ESPs) and/or third-party payment providers to process various financial transactions, and therefore agrees to be bound directly by the terms and conditions of those partners.
4.3 By choosing a deposit method, the player accepts the terms and any fees that may be applied by a third party, such as their bank (currency conversion fees, international transaction fees…)
4.4 Any deposit method used must correspond to the name of the Yoju Casino account holder.
4.5 The list of available payment methods may vary at the company’s discretion and/or depending on the player’s geographical area.
4.6 By choosing to wager money on games of chance, the user accepts the possible risk of loss.
4.7 Bets and deposits made on the site may be refunded under certain conditions. (see 15. Refunds)
4.8 Deposits by cheque, cash or bank transfer are not permitted on the site.
5. Withdrawals
5.1 To make a withdrawal, the user’s account must be verified (see 3. Verifications).
5.2 The minimum withdrawal amount is 50 INR, unless otherwise explicitly indicated in the terms and conditions of a specific promotion.
5.3 A deposit must be wagered at least 1 (one) time before part or all of the balance can be withdrawn, in accordance with standards imposed on us as part of anti-money laundering measures.
5.4 Withdrawal methods are linked to the deposit methods used for previous deposits. If a payment method does not allow a payment to be processed correctly, we reserve the right to choose the method of payment for the withdrawal.
5.5 In certain cases, generally to prevent money laundering, we reserve the right to pay the withdrawal by a payment method of our choice even if it is not the one originally requested. Withdrawal requests to non-refundable credit cards will be issued to an electronic wallet of choice or by bank transfer. In such cases, all processing fees are borne by the player.
5.6 The maximum withdrawal amount for a player is 2500 INR per 7-day period, until full settlement and unless otherwise stated in the Promotional Terms and Conditions, or unless an exception is made at our discretion, for example for players with a privileged status.
5.7 Withdrawal requests can be cancelled at any time by the player as long as they have not been processed by the finance department.
5.8 If the withdrawal amount is limited (for example, in the case of winnings from a free sign-up bonus), any balance exceeding the maximum authorised amount will be cancelled and removed from the account.
5.9 Any withdrawal request will void active bonuses, including unused free spins (see General Bonus Terms).
5.10 In the event that one or more deposits are cancelled or declined by the payment provider, we reserve the right to refuse or withhold any associated bonus amounts or winnings.
5.11 The processing time for withdrawal requests is 2 (two) business days once all account verification documents have been received, reviewed and confirmed and where no further verification is required.
5.12 Any withdrawal request will be subject to review by our fraud department, which reserves the right to cancel part or all of the funds in case of non-compliance with these Terms and Conditions. The player will then be informed by email. (see 14. Account Closure and Fund Retention).
5.13 It is the player’s responsibility to inquire about taxes and duties applicable to their winnings in their jurisdiction.
6. Bonuses and Promotions
6.1 To view the terms and conditions for using bonuses please go here.
7. Customer Support
7.1 Customer support is available daily via live chat (09:00 to 22:00) or by email.
7.2 The user agrees to use polite and respectful language in interactions with members of the Yoju Casino team. Any abuse or behaviour deemed inappropriate may lead to suspension or permanent closure of the account.
8. Anti-Money Laundering and Counter-Terrorism Financing
8.1 We are subject to anti-money laundering and counter‑terrorism financing laws and must, in this regard, exercise due diligence on all accounts.
The information provided to us for account verification or other situations set out in our terms and conditions will be processed in accordance with our Privacy Policy and will not be used for other purposes.
8.2 The player acknowledges and hereby agrees that we will use the information provided to meet our due diligence obligations, to carry out public searches and to perform checks to verify the accuracy of the information submitted.
8.3 While we carry out our due diligence measures, the player may be allowed to continue using their account. However, they will not be permitted to make withdrawals from that account until our verification procedures are complete.
8.4 When we are unable to fulfil our due diligence obligations because we have not received the required information from the player or we are unable to verify their identity, no activity may be undertaken from the account and the account will be frozen and/or closed. In such a case, we will return all deposited funds present in the account at the time of the freezing and/or closure, unless it is necessary for us to delay or withhold payment of all or part of the player’s funds in order to comply with our legal obligations.
8.5 The user agrees to cooperate and to provide any additional information and/or supporting documents that may be required to fulfil our obligations. Any communication for the provision of information/documentation should not be considered a final communication in this respect.
8.6 If we become aware of or suspect that the information provided by the player is materially false, we will cancel the registration and take any other measures that we may be required to take under the law. We will not pay any winnings in such circumstances.
9. Responsible Gaming
9.1 The player may, at their discretion, choose a deposit limit by setting the desired amount and period. Once recorded and when such limit is reached, the player will no longer be able to deposit until the limit is reset. It should be noted that deposits already made during the period will be taken into account when calculating the limit.
9.2 The player may, at their discretion, choose to restrict access to their gaming area for a specified period using the “Account Freeze” option from their cashier. Following this restriction, active funds will be frozen and no transactions may be made on the account. The player will be able to access their funds at the end of the defined freeze period.
9.3 All restrictions and exclusions will take effect immediately after confirmation of the settings in the Cashier // Player Account Limit section.
9.4 Any request for account freeze and/or exclusion will be valid only for the brand on which the player made the request (www.yojuwithdrawal.shop) and does not include other sites that we operate.
9.5 Our staff have no control over the cashier options, which means they can only be changed or removed by the player. Any increase or removal of a limit will take effect exactly within 24 hours.
10. Data Protection
10.1 We hereby warrant that we adopt appropriate technical and organisational measures to ensure the security of our systems and the integrity of data transmitted on our website.
10.2 The player hereby acknowledges that their personal data will be processed by the licensee or by any other person, company or enterprise associated in any way or otherwise engaged by the licensee to provide services as set out in these terms and conditions. We will process players’ personal data in accordance with this website’s Privacy Policy.
Collection of personal data
Yoju Casino ensures that the personal data of our players is always obtained lawfully and processed fairly, in accordance with the rights of the concerned player and our regulatory obligations or recommendations. This enables us to provide our players with safe and user‑friendly browsing conditions. This information may be disclosed to law enforcement authorities or to our data processing service providers for review when such disclosure is in compliance with our legally binding duties or obligations. Yoju Casino is committed to protecting your privacy and personal information.
Retention of personal data
The personal information we collect is stored securely in accordance with legal requirements for data security and retention. Under applicable laws and regulations, Yoju Casino is required to maintain a secure online list of all registered players. In addition, Yoju Casino is required to retain all personal data submitted at registration and all data transmitted during the operation of a player’s account for at least five years from the player’s last transaction or account closure. Yoju Casino will retain this information for the period required by Indian gaming laws and regulations. For more information, please refer to the Privacy Policy.
Cookies
The Yoju Casino website requires the storage of small pieces of data sent by the web server to the browser, commonly known as “Cookies”. The use of a cookie is in no way linked to the player’s personal information, but aims to provide an increasingly optimized and personalized gaming experience. Please note that the website www.yojuwithdrawal.shop cannot be used correctly if cookies are disabled.
Communication
Yoju Casino may communicate informational and/or promotional content to its registered members via newsletters and/or SMS. The user may unsubscribe from newsletters at any time by clicking the “Unsubscribe” button at the bottom of the email or by replying with the word “STOP” to the SMS received.
11. Complaints
11.1 The player may contact our customer support at [email protected] and follow the instructions on the website to notify us of any complaint and/or malfunction regarding our services (registration form, transactions, bets, winnings…).
11.2 In the event that a bet is not registered in time by the servers, the casino cannot be held responsible or liable for the result of the round. Similarly, any amount staked cannot be the subject of a refund request.
11.3 Complaints are handled by the support team and escalated to management if necessary. All complaints deemed reasonable will be handled within 24 hours.
11.4 The Company cannot be held responsible for any involuntary interruption of the Site’s operation due to unforeseen circumstances or reasons beyond its control, including, but not limited to: natural disasters such as earthquakes, floods, fires, tremors, hurricanes, tropical storms; war, insurrection, arson, embargoes, acts of civil or military authorities, or terrorism; fibre optic cuts, strikes, or shortages of transport, infrastructure, fuel, energy, labour or materials; failure of the infrastructures providing telecommunications and information services; hacking
(hacking).12. Applicable Law
12.1 These Terms and Conditions are governed by the laws of India.
12.2 The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or their breach, termination or invalidity, shall be submitted to the exclusive jurisdiction of India.
12.3 The regulation of gaming and the platform’s services are governed by the laws of India.
12.4 You are solely responsible for complying with any applicable law in your country of residence and, if you are permitted by the applicable law in your country of residence to gamble, you may open an account with us. We disclaim all liability for any breach or violation of applicable law. Otherwise, we reserve the right to reject your account application or to disable your account. Additionally, players declare that they are not residents of the United States and its territories or of other restricted jurisdictions. Yoju Casino also prohibits persons located in or residing in certain jurisdictions.
13. Account Closure and Withholding of Funds.
13.1 The player may request closure of their account at any time by contacting customer support via chat or by sending an email to [email protected]. Any request will be processed within 24 working hours, to the extent possible.
13.2 Yoju Casino reserves the right, at its sole discretion, to permanently disable your account at any time and for any reason. In that case, the player immediately loses all rights to bonuses and/or any other promotional offers that may have been granted.
13.3 On account closure, regardless of origin, if we find cheating, irregular play, collusion, fraud / criminal activity, or breach of these Terms and Conditions, we reserve the right to withhold funds remaining in the balance. If it is not possible to pay the full balance at once due to payment limits or for other reasons, the account will remain open until the total amount has been withdrawn by the player.
13.4 Any active real balance of your account at the time of its closure will be credited to a payment method registered on your account and chosen by us, unless we withhold such amounts for the reasons previously stated.
13.5 Also, the Casino reserves the right, at its sole discretion, to cancel any winnings and to confiscate any balance in any of the following circumstances :
a. If you have more than one active account with Yoju Casino ;
b. If the name on your player account does not match the name on the payment or withdrawal method used (including credit card(s), e-wallets, money transfers, etc) ;
c. If you provide incorrect or misleading registration or player profile information ;
d. If you are not of legal age in the state/province/country and/or jurisdiction where you reside ;
e. If you have allowed or permitted (intentionally or not) someone else to access or play on your account ;
f. If you have not played individually for your own personal entertainment (i.e., you have played professionally, intending to exploit our bonuses or in concert with one or more other players as part of a club, group, etc.) ;
g. If you have requested a chargeback on any deposits made with your credit card or any other payment method associated with your account or have threatened to do so ;
h. If you are found guilty of collusion, cheating, criminal activities such as money laundering or fraudulent activities ;
i. If it is established that you employed or used a system (including but not limited to machines, computers, software, algorithms or other automated systems “bots”) designed specifically to beat Yoju Casino, increase your chances of winning or that you have adopted irregular betting or staking habits and/or strategies. Thus, any use of automated programs or devices as well as any manipulation of play such as employing the Martingale practice, the Paroli Betting System or Bonus Hunting (non-exhaustive list) are not permitted ;
j. If you have used the site, or your account, maliciously.
k. If you exploit an anomaly to your advantage of the elements cited below but not limited to, the system, balances, bonuses, free spins… Related winnings may also be frozen and/or confiscated in part or in full.
l. If we learn that you have played at another online casino under any of the aforementioned circumstances.
14. Refunds
14.1 Refunds are additional to a customer's rights under applicable consumer protection laws and regulations.
14.2 All amounts deposited by players are held in the player account. Player funds are kept in bank accounts separate from business accounts.
14.3 After filing a dispute concerning a deposit-related issue, the player may request a refund.
14.4 To request a refund, the player must contact customer support, clearly describe the problem and specify the refund amount requested.
14.5 This request will be forwarded to the competent department, depending on the nature of the request.
14.6 The refund request may be reviewed at any time, depending on the nature of the request.
14.7 The refund request will be diligently investigated and, if necessary, information will be obtained from the player's account, game providers, PSPs, etc. until an accurate and satisfactory conclusion can be reached.
14.8 If a refund is agreed, the amount returned will accurately reflect what is owed to the player and will be proportional to the player's balance and existing winnings.
14.9 We reserve the right to withhold any refund until the account holder's identity is established to our satisfaction.
14.10 Where possible, refunds will be made using the same method as that used for deposits. In cases where the payment method used for the deposit does not support withdrawals, the refund will be processed by bank transfer only. In exceptional circumstances, where the payment method used for the deposit supports withdrawals and we are unable to send a transfer due to restricted areas, the refund may be made to a crypto wallet.
14.11 The refund will be made in full, insofar as possible, and not spread over a period of time.
14.12 If the request is not approved, the player will be informed of the reasons why their request was refused.
14.13 If the player is still not satisfied, they should send an email to customer support and a manager will contact them directly to resolve the situation.
14.14 If the situation still cannot be resolved, the player should refer to our complaints handling policy. (see 11. Complaints)
14.15 Where possible, the time/period between a refund request and the resolution, whether approving or denying the refund, will not exceed 72 hours from receipt of the request.
